![]() This can be a little complicated so please feel free to reach out to us at if you need assistance.ġ. We suggest you follow these instructions to try and resolve. In the asensei app you will link together the multiple accounts you have created, making sure that the method identified in step 1 is the primary account. identify the method used to sign into the website to make a purchase. To resolve this issue you need to do two things: If you see the "invalid multipass request" error this means you have previously signed into the website using a different method (email+password, Facebook or Apple sign-in) which shares the same email. ![]() How can I resolve the "Invalid Multipass request" Error? Note that the asensei app is not as fussy as the website and will allow sign in with different methods that share the same email address, but it treats each sign in method as a completely separate account unless you link them together. Our ecommerce provider on doesn't allow more than one account to exist for a given email address - so you will need to login using the same method (email | Facebook | Apple) as you have used on the website previously. It's surprisingly easy to forget which method you used to login to the app and try one of the alternative methods, resulting in a duplicate account being created inadvertently.įor example this error can occur on if you use an account using your email+password account to make a purchase but then at a later date try to login to the website using Sign In With Apple or using Facebook. For example using a sign in with Apple ID which has the same email associated with it as another account which might use (the same) email and password. ![]() This error occurs when you attempt to login on the asensei website and you have created more than one asensei account that is associated with the the same email address. What causes an "invalid multipass request error"? The given email address is already used by another customer." when attempting to login to This error can cause a lot of frustration so we will try and explain the cause and the cure in this article. It's a long story, but the short answer is that by choosing to support multiple login providers for customer convenience such as Facebook and Apple as well as having a separate website/eCommerce platform with a linked login process we have scope for things to go wrong.A small number of users have reported seeing the error shown below "Invalid Multipass request. If you've had a problem logging in to the asensei Website to make a purchase contact us at Why is this stuff so complicated? Should you ever wish to unlink, you can swipe left on the secondary account details on the My asensei screen and choose unlink. You should not need to do this if you have set your primary account correctly but if you see any problems you should logout and in again. Once you've linked the two accounts you should log out of the app and then log back in for this to work properly and for purchases and workouts to show up correctly. When you hit the cross you will be asked to sign in and you should do so using the additional account that you wish to link to your current account. Underneath your primary account you will see a small circle with a cross in it with Add Account next to it. If the primary account is not the same as the one you purchased with on then you will not be able to see your purchase history on the website. You may have to logout of the asensei app and login with your primary account. If you are a subscriber we strongly recommend that the primary account should be the same one as you used to make a purchase on. On the main Up Next conversation screen go to Hey asensei, then choose My asensei, and on the screen that appears you will see the login details that you used to sign in to the app near the top. If you have inadvertently created two accounts and have worked out with both of them you can link them together in the app. Family plan members should have entirely separate accounts. I can't remember what method I used to sign in to asensei, how do I find out? Account LinkingĭO NOT LINK ACCOUNTS PURCHASED AS PART OF THE FAMILY PLAN. This will sometimes occur if you login to the app using your email, then try to login to our website using your Apple ID - the account won't link and purchases won't show up. So it's possible for two asensei accounts to share an email but to be completely separate. This means that even if the email associated with your Apple ID is the same as your Facebook account, or your login with email, t he accounts created will still be separate. The first time you login or signup with Facebook, Apple or email a new account is created - these accounts will not link automatically. There are a variety of ways to sign in to your asensei account which can lead to confusing situations where users have multiple accounts.
0 Comments
Leave a Reply. |